[Greensmith]

I spend a lot of time during the week fielding inquiries of when our crew is going to get out to their residence. Has anyone tried funneling these inquiries to a website schedule or something similiar?

On busy days if I let the phone go, I end up with 20 Voice mails. it becomes a time consuming task at the end of the day when I am usually brain dead.

[cutntrim]

Mine's pretty simple as we're there every 7 days. Same day each week. I wouldn't want to even try the every 4 days in spring, every 10 in summer route...

[Mac]

ditto cutntrim. We are usually +/- 15 minutes from week to week, nearly always on the same day. I have thought about putting up an online notice stating that we are "x" days behind for when we do rain delays but have not gone past it being just a thought.

[Terre]

Much as I hate them, this might be a good use for a recording on your voice mail. If you can set one of those, "Thank you for calling, if you are calling about maintenance schedules, we will be working X area of town, or running a day behind due to rain," type things? The trash company did that this winter after multiple feet of snow made is impossible to get through streets, much less alleys.

[Greensmith]

That is a good idea with the voicemail for a delay. I might do that, just to filter out the easy to answer ones.

[GLAN]

Hmm

I don't recall the last time I got a call about when we were showing up to cut the lawn.

I operate similar to cut and mac.......we will do lawns in the rain