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I don't know of a situation exactly like that, but I would expect that it could be caused by a few things:
Conditions in front and backyards are different - possibly more sun in front (though it doesn't look like it), melting the ice and refreezing at night.
Salting the front walk may have contributed as well.
The ice melt system could have been selectively operated through the winter, creating many more freeze-thaw cycles than a paved surface would normally see over a winter. It's the incremental freeze-thaw behind retaining walls that kills so many of them, and it could be reasoned out that this would be a causative factor here, too.
The wrong mortar could have been used - Type M is going to be best for this application, and if another type was used, freeze-thaw created by the ice melt system may have hastened the failure.
That's my $.02 on the issue. I don't envy you on getting this situation resolved.
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