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I too laugh when they call and say 'how's it goin' out there? I know right away that is who it is.... When I first started I had my cell # in the yellow pages and it is now on call lists.... I had a guy a few years back get mad and hagup because I would not listen to heim... he actually had is manager call me back adn give me the line of 'don't I want to keep my money local and help out the community?' UH YES I DO... then he said with the money I save I can put that right into my local community.
When they ask how many blades I use, I say dozens, man I can't seem to find a good source... and then hang up.
or
Do you do patios, walls and flagstone, and hardscapes? when is the last time a homeowner said this? I say you bet I do, then hang up.
I had a guy last week call my my cell # and I put him on speaker phone (cell phone) and I was standing in a yard talking to my bobcat operator, with him actually yelling HELLO, I can hear them, but I don't know if they hear me...(to his co-workers) we jsut smiled and kept talking and after about 5 minutes we started talking to him and he was mad because I was wasting my cell minutes.... I said I was wasting his time not mine. TOld him I use 40-50 blades a year and put the phone back down..... last thing I heard was he wanted to send me a free blade..........
I only but local, and agree with the statement that you don't make business decision over the phone.. including advertising.
get me off this soap box will ya?
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