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10-26-2005, 08:53 PM
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Seedling
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Join Date: Jul 2005
USDA Zone 5
Posts: 52
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to charge or not to charge????
what do some of u guys think.....
we are finishing up a landscape for a really nice family. the kind you would like to work for every day. no problems........... except today. project calls for a total 24 ton of red lava stone, which customer picked out. 2 of my 6 wheelers showed up and dumped in the empty lot next door. my guys started spreading soon after i get a call from the customer.......they don't like the way the stone looks, and i have to agree doesn't look that great. the project was proposed at 35k ended up at 39k after add-ons (fire pit in paver patio and what not) we are also contracted to landscape a new restaurant they're opening first of spring.so do i charge them for the pick up of stone and and the 1-2 plus ton of lava mixed with dirt from the empty lot, or not.i can certainly absorb the costs. not 1 hitch during construction until now.I'm afraid of the bad taste this charge may leave in their mouth. what do ya think should i charge em?b
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DAN SMITH
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10-26-2005, 09:05 PM
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Ranger
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Join Date: Feb 2003
USDA Zone 4
Posts: 1,008
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Charge. Without hesitation.
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10-26-2005, 09:07 PM
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Gold Oak Network Member
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Join Date: Apr 2003
USDA Zone 5
Posts: 1,089
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Charge
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Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways - Beer in one hand - Nacho's in the other - body thoroughly used up, totally worn out and screaming : Woo Hoo, what a ride!
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10-26-2005, 10:37 PM
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Gold Oak Member
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Join Date: Feb 2004
Location: Central/SE Illlinois
USDA Zone 6
Posts: 101
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Charge. Possibly a reduced rate for such a good client but charge nonetheless.
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Rick Hayden
Hayden Landscaping Inc.
www.haydenlandscaping.com
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10-26-2005, 10:46 PM
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Gold Oak Member
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Join Date: Apr 2005
USDA
Posts: 637
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At least charge to cover your costs and dinner for you and
your family. Can you use the rocks at the restraunt somewhere?
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10-26-2005, 11:19 PM
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Administrator
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Join Date: Jan 2003
Location: Wisconsin
USDA Zone 4
Posts: 7,521
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They picked the stone - they eat it if they decide they don't like it.
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10-26-2005, 11:24 PM
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Ranger
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Join Date: Feb 2003
Location: Northern VA
USDA Zone 7
Posts: 1,224
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If the stone that was delivered looks like the stone that they picked out (no quality/color variation issues), then they need to understand that getting rid of the stone will incur a charge for pick up, hauling and whatever 'restocking fee' your stone yard charges. I'm sure that you'll handle them in a very sympathetic manner and try to make the next choice feel like a 'win' for them.
Good luck.
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10-27-2005, 12:53 AM
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Gold Oak Member
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Join Date: Jun 2004
Location: Junction City, OR
USDA Zone 8
Posts: 111
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If you "have to agree" that the quality does not look like the rock they saw in the yard, make it right with them. You'll have a customer for life. Life!
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Michael Kemp
NW Greenways Inc
541-998-8700
m.kemp@usa.net
semper viridis
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10-27-2005, 09:03 AM
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Gold Oak Member
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Join Date: Nov 2003
USDA
Posts: 1,882
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Though this situation should be a charge of one type or another, the stone is different than what they saw, at least in their own mind. Tough call, but I think I would have to at least try to get some money for the time involved.
Personally, I'm on a rock mulch is disgusting no matter how it looks kick, so I would try to get them looking at some type of wood mulch.
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Bill Schwab
In the year 1491, if the Naturescape Landscape Company did the site work in Pisa, Italy, they would not be calling it the "leaning" tower.
Encinitas, Ca. 92024
www.naturescapelandscape.com
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10-27-2005, 09:21 AM
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Sapling
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Join Date: Dec 2003
USDA
Posts: 166
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Charge at least enough to cover your overhhead costs.
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Rob Shauger
Advanced Applications
Tree & Lawn Service Inc.
Utica, N.Y.
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10-27-2005, 09:29 AM
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Sapling
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Join Date: Feb 2005
USDA
Posts: 156
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coe to a comprimise
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10-29-2005, 09:48 AM
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Sapling
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Join Date: Aug 2005
USDA
Posts: 275
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leave the stone on the job and abandon the job. run like he*l, just kidding. BE FAIR. I am sure you can work something out, but if these are reasonable people the they will expect a charge for the change. but I would be modest in the charge.
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We do it right the first time!
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10-29-2005, 09:54 PM
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Acorn
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Join Date: Mar 2005
USDA
Posts: 44
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profile the client.... sounds like they were good to work for.... don't charge and make up for it on the other work you will be doing for them ,keep a customer like this happy, if they where a bitch ,then thats another profile!
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10-29-2005, 11:23 PM
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Seedling
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Join Date: Jul 2005
USDA Zone 5
Posts: 52
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THANKS GUYS
billed this customer out today, ended up with some late add ons so i aggressively charged for them (HATE THE WAY OVER CHARGED SOUNDS) i also inflated the price of the alternate stone. customer is happy..... i didnt take that bad a beating and life goes on. win win
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DAN SMITH
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