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Looks like your stuck with the patio you have unless you tear some of it if not all of the stone out and re-do it. You say the patio is unusable. And its a nightmare. That sounds like quite an exaggeration.
Standing water on a patio sounds like a minor nuisance. However, shame on the mason for not pitching the patio. Perhaps it is possible re-set some of the stones slightly higher to accomplish some drainage. would have to see photos.
He might do it if you ask.
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