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Sandi,
You are not an idiot.
This will end up being a learning experience for you. I want you, and every other contractor on this site, to get over the idea that you are somehow beneath your clients because you work outdoors with your hands. People hire you to do jobs they don't know how to do or jobs they don't have time to do.
I cannot believe that the homeowner thought you were going to water the trees. You need to be crystal clear regarding what the warranty covers and who is resbonsible for what. EVEN IF IT MEANS YOU DO NOT GET THE JOB.
Call him and explain that the pines are flagging due to lack of water and heat stress. You cannot warranty trees that don't get watered. Period. Will he handle the watering or would he like you to do it for XXX per visit 2 - 3 times per week. Explain to him that you want to do everything in your power to make sure his planting survives.
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As a father I was always aware that I was raising my sons to leave home, marry, establish families, and be men who could stand on their own two feet. We must fulfill our own destiny. I really wasn't concerned about what they might 'do' but I wanted them to 'be' good men.
- David Epps
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