[malon]

In the ongoing effort to better our businesses, I was wondering what you consider the best innovation from last year to this one. What will we be doing differently to make a positive impact on business? Maybe you came up with something a few years back that really has made a difference. I'll throw mine out there; it's a pretty simple one. For our lawn crew, I am upgrading to a bigger trailer that will enable me to put an extra rider on it. I'm also tweaking the schedule to combine residential and commercial properties based on geographic location. More mowers, less drive time = more efficient (or so I'm hoping).