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Customer Retention
Friday I had a new situation pop up.
I was out talking to a client about the next phase of a multiphase project. They are happy with the work, as interested as ever about what we are going to do next, and eager to hear ideas and explanantions--a very friendly, relaxed meeting, and after 45 minutes or so, she says: "We're getting other bids on this; it's so expensive."
I just nodded sympathetically and muttered something about "everything being so expensive these days" and moved on.
How do you respond to this sort of thing?
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