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Thanks for the input gentlemen.
Ive lost a few maintenance clients this past winter. Those dont bother me as we parted on good terms, in fact one was so good that their termination letter has made it into my referals section. However, I did loose one and it was on semi-poor terms, meaning they cited issuses with my company. However, I believe their answer is not terribly honest... I really dont understand and dont like taking blame for things we are not responsible for. Oh well. From what im told, people like to assign blame rather than take their issues face on. Live and learn I supose.
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Sales are vanity, Profit is sanity, and Cash is King.
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