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exit interviews?
I know they are used in HR purposes but Im curious if anyone has ever used them when a client decides to move on?
Im always trying to learn from situations and I think these can be highly valuable lessons. Has anyone made a formal written piece or do you try to conduct a structured discussion either in person or on the phone? How can you tell if a client is being honest or deceitful during these? Any input?
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Sales are vanity, Profit is sanity, and Cash is King.
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