[Dale Wiley]

Originally posted by Turtle


I currently offer a warranty only if they sign up for a years full service Irrigation repairs,fertilization program and maintenance services.

DING...DING...DING...



We have a winner here.....

The warranty you need to give is the one that is fair to your company, not what the market trend is, based upon letting the big boxes set the standard for a contractor to follow ??

How many sales does HD have available to spread that cost of a replacement plant out over ??

If we install something, walk away, do not have maintenance on it... and then they expect us to replace a dead plant ??



If we install the job, and we have a signed, paid up current 12 month maintenance contract, I will replace ANY plant on that job for as LONG as I have the maintenance contract. The plant is replaced at installed value, if the client wants an upgrade, then they are billed for that.

If everything on the site as far as maintenance is under your control, you can warranty those plants.

The minute one factor leaves your control, you lose as far as replacements or warranty's are concerned.

I factor in a 94% survive ability rate on all plant materials. That means I have projected to replace 6% of the plants on any given job. I SELDOM come that close. It is usually under 3%. And since about 70% of the plants usually come from my nursery, it does not hurt much.