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My 2 cents on this is to simply tell the workers to do the job like they are working for their family, but not like they are doing it for their grandmother! I want my work to be viewed as being above par, but not Mercedes meticulous. Fast, efficient, and neat! It really helps when the workers want to take pride in their work too. I think Agla stated and categorizes our haunts and options concerning the business alternatives well. Crappy work can be some what successfully marketed if it is accompanied with heavy advertising, and massive volumes at discounted rates. But is'nt it much easier to do less work, with better profit margins, and then benefit from word of mouth advertising instead? Tim
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Common sense, isn't all that common!
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