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We had a transmission go in one of our trucks today! Thankfully it is covered under warranty. However, that being said...I can relate to what you guys are going through. About a year or so ago, we had the brake pads fall out of one of our trucks. Thankfully the crew was able to coast into a parking lot to await a tow. One of the spare trucks was shuffled out to them to finsih their route. About two hours later, I get a call from the same crew that they had just run over a child out in the Boston area. My heart dropped. That was the worse day I can remember. Thankfully, the driver was cleared of any wrong doing...as the child had run out into the street and got caught under one of the rear wheels. Still a bad scene.
Dale, you bring up some great points with systems. As mentioned in the E-Myth book, "people dont' fail...systems do." That being said, what kind of systems do y ou have in place for maintenance, managing crews, etc. I'm to the point in my business that I need to really solidify these systems and ensure that they are working.
Thanks for any advice.
-Rich
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