|
We have a minimum on maintenance. We don't take accounts unless they are a minimum of 10k and always have a reliable business to refer them to if we cannot provide them with service. I can usually tell if the project is going to be too small after a few discussions and occasionally a meeting/site visit. I explain that we are not cost effective on smaller sites because we are not set up for a mow and go type service. We let go of a $4900 account this year (grandfathered in before we set the minimum) because we knew we weren't making the amount of money we wanted to. Still profitable, just not enough. My crew is really good with attention to detail so why waste time there when they can generate what they are worth elsewhere? I have never had outrage, some disappointment maybe but always appreciation for a good lead.
The exception is if renovations are going to take place in the immediate future. We will take really annoying maintenance around ongoing construction for future design/plant jobs. That is our only exception.
|