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I guess that's where I run into problems with this. That is exactly how I have always thought about it but now I see that there is always the potential for a bad customer who IS a PITA to say they watered their plants even though they clearly didn't and cost you a lot of money. Unless, as Rick says, the warranty doesn't actually exist but you still have to deal with the whole mess...court, lawyers, etc. Seems like a dangerous way to live. And if I'm offering a warranty that isn't legally binding what's the point?
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