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Why would you give a warranty on a perishable product without an automatic irrigation system AND a maintenance contract ??
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Because the market-place dictates it.
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I run a landscaping company, not a insurance agency.
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Actually you run a Plant Insurance Agency , if you do residential installs. If the client wanted to spend money killing plants, they wouldn't have hired you; they would have planted and killed the plants themselves.
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You have no control over the care of the plant material after you install it, yet you want to guarantee it even if it is not cared for properly ??
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Yup! But I have total control over the installation, and who I work for. The green thumbs get the good stuff, the "no maintenance" enthusiasts get the spireas.
And everything goes in the ground right.
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PROTECT YOUR NET PROFIT !!
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To protect my net profit, I nurture lasting relationships with clients who value quality, and that includes replacing plants that die due to no obvious negligence on their part.
Who are we kidding? More plants die in the field due to flagrantly poor cultural practices in the nursery, and utter disregard for site and sound planting by landscapers, than any lazy homeowner ever killed not dragging a hose.
If replacing plants is costing your net, maybe the problem isn't your client, maybe it's your business, including, but not limited to, its size, lack of training, poor suppliers, and/or dearth of expertise.
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The good news is that our residential business is now down to less than 20% of our gross revenues, and our net profits are up
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Residential landscaping has it problems, but in ten years we've gone from poverty to success servicing (almost) exclusively residential clients.
After all, if taxing the public is lucrative enough to finance the most corrupt, failed, wasteful corporation in the world-- the U.S. government-- why wouldn't targeting our marketing and working for the richest 25% of the public, be good for me and mine?