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Warranty2
I didn't want to take over the other thread . I just got off the phone with an IRRATE customer.
To make a long story short, I landscaped these clients home last Sept. They lost some perennials and grasses over the winter. I went back to mulch and take an inventory. The gardens looked good and a week later I replaced some of the plants. At that time I told them I'd like to wait on some of the others. Sent them a bill for mulching which they questioned, then another bill for 1 hour of time for plant replacements. They felt it should be free. I told them that it's industry standard to charge for labor while replacing plants and I've been charging it for years. I could hear the woman in the background screaming that it's not an industry standard and their last company never charged.
I would love it if some of you (especially East Coaster's) could email a contract over showing your labor charges for plant replacements with a logo or business name. I'd love to show up and politely hand them 10 or so contracts. Thanks for any help in advance.
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