Thread: Warranty
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Old 06-07-2006, 10:16 AM
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spiderlily spiderlily is offline
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Join Date: Apr 2004
Location: Lake Geneva, WI
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Our contract guarantees plants under specific circumstances, but clearly states that a labor charge may apply. Since we are in a business of building relationships, 70% of the time I replace at no charge (and usually sell them their next phase of work while I am doing it.) 30% of the time, I politely explain why it is not covered and run away as fast as I can. I almost never actually charge for the labor to replace plants.

In your situation, I might explain to the lawyer that the plants are failing, offer a passive-voiced, no-blame reason why this might have happened, tell him that I would be very happy to replace them at no cost to him for the plant because I value his business, but that, of course, I will have to charge for labor. Then I would get him to sign a change order/extra work order, and then never work for a lawyer again.

Whatever you do, even if you do it for nothing, get him to sign some sort of release. As a lawyer, he expects this sort of thing.
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