|
Remember that there are some hidden time/cost elements to even a simple job. You or someone on your payroll spent the time to take the phone call, schedule the job, do a bit of paperwork, enter the transaction/payment into the accounting ledger and enter the check into the bank deposit ticket. So charging $78.00 is justified. Another way to look at it is that your supervisor and laborer with a truck would have made that money for that time slot somewhere else.
I see this as more of an accounting issue than a moral issue. Being sympathetic to your customers is wonderful but feeling guilty because you are covering your costs, overhead and profit isn't so wonderful.
|