I dont want to jack this thread responding to Rick's earlier question but will ellaborate if anyone else is interested.
However, on topic, I think we all want to know how companies achieve greater than 100% efficiency. For me, when I say I estimate 80%, that means that for every hour of payroll that 48mins will be billable. Dale, please discuss how a company bills more minutes than there are in an hour, if you dont mind.
