[Dale Wiley]

Down time or support time ??

Support time is time required to support field activities in shop repairs, dumping, and other times that need to be allocated over the account base.

I estimate my support times at 15%. As of today, because we are doing some pre season things, the rate for the first 5 days is at 22%. That lands in the unacceptable range in our business, but we have a lot of time to improve.

I don't think any of us can say "you need to be at 20%, 23%, 10 %. " What I do in my business is different.

You and I mow grass probably about the same rate. How we support those operations is going to differ, and where all business's have a chance to recover time and convert it to billable time.

How I manage a route is different. We all do things differently. So therefore, it is difficult to say.

I have worked with company's all over the US. I have seen rates from 122% labor eficency, to 68% labor efficency.

By far the most fall in the 25% (high) to 12% ( efficent).

How you acount for and convert those hours to 100% or better efficency is what is important.