[Rick Carver]

Yup,,,,, Bill is for sure being PRO ACTIVE,,,, him and I both have been around the block way to many times regarding collection crap!

As far as bruden of proof,,,, the QAR is a carbon itself. It has been made part of the original contract through the T & C's. On the QAR in BIG BOLD TYPE a statement reads (among other things)
Per our contract every job/service must have a final inspection by the customer or agent. This job must be completed within 24 hours of completion of the job in order to accomodate the necessary time constraints for our invoicing and to insure any and all warranty activation. This is our customers opportunity to let us know if they are not satisified. If you do not agree with our inspection DO NOT SIGN OFF ON THIS DOCUMENT! Contact our office for immediate
attention. We guarantee 24 hour response to ALL QAR CONCERNS!If our customer does not return this document signed to our foreman or to our office and we have NOT been contacted by the our customer within 24 hr's after we have completed our inspection we will consider the completed job acceptable by our customer and intiate invoicing and warranty coverage to begin. The purpose for this QAR is to insure our customers complete satisfaction with our company!
All customers understand that the job will be completed by XX date or time of day, normally by the salesman or job manager.

Now on the T & C's,,, the QAR is also explained and the reason for it. It does explain that by virtue of the acceptance of the contract that the customer agree to make themselves or their representative available at the completion of the specified work to perform a final inspection of the contracted work and to sign a QAR acknowledging all work has been completed and the contract and all specifications thereof have been met etc etc.

You see,,,, contract to do the work but ALSO make part of the contract, a no misunderstanding agreement as part of the contract, why should there be any collection issue when there are no issues!

My friend who first brought this up would charge like a $25.00 fee for reinvoicing for a monthly service bill of about $150.00 bucks.
But I have heard of folks making a reinvoicing fee for installations as high as $200.00 for each reinvoice. The thing to make sure of is to have this FEE IN BIG BOLD PRINT on your contracts, and maybe even point out that you don't charge a service percentage, but a fee of XXX for admin reinvoicing.
We started charging a $35.00 charge and would actually send another invoice for this along with the copy of the unpaid ballance! ;-)
HTH
Rick