|
Some good points there, Rick. If I'm not mistaken, Bill Schwab has a "Are you happy so far?" form that the client has to sign off on every few days.
I have a couple questions - so often there's the burden of proof that must be overcome - what do you do to show notification of completion of the project (and the start of the 24 hour clock), and what documentable methods do they have of contacting you?
Re: the re-invoicing fee - we've always just charged the max allowable interest. How do you word your fee to work differently, and how much do you charge for it (ballparkish)?
|