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A few thoughts on Turn Key Operations.
A system has purpose; it produces a result and exactly the result that you intend it to produce. It does this predictably, on time, every time. Reliability is the hallmark of an effective system. Reliable systems become reliable businesses.
A system is dynamic. You can’t simply install a system and let it run forever, it won’t. It needs to adapt and evolve as your business does.
A system could be either intentional or accidental. You could develop and install a system or it could simply just happen as the random result of your activities. Which would you rather have? Which approach results in a business that works?
The process of systems building is thorough and disciplined. It will lead you to think through the details of how your business works, and more importantly how it should work.
The first task in systemizing is to get the systems house in order. To do that we must identify all the business systems that must be created or improved and then create a systems development plan to guide us through the process.
To develop the systems plan/ diagram we start with the 7 centres of management attention. For those who haven’t read E-Myth these are the 3 essential business disciplines of Marketing, Management, and Money, the 3 Essential business processes Client Fulfilment, Lead Conversion, and Lead Generation and the all encompassing Leadership.
We will ask the repeating question, “What systems do I need for ___________?” The responses are the sub-systems within that system. Ask the repeating question for each sub-system, then each sub-sub-system and continue as long the systems identified are meaningful and useful.
This is going to be a colossal task. There are a lot of systems to be documented, some generic and some specific to individual operations. If it can be done here is the place it would happen. I look forward to working with the willing. Synergy is a beautiful thing.
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Blair Deutekom
Alfresco Landscape Group Ltd
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