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We do one-time replacement, woody plants only (no perennials, grasses). In my new pricing spreadsheet I also have a part to fill in an underwriting percentage. We seem to have trouble with Arborvitae survivability every now and then, so we jack up the UW % on them more than the rest.
Our contract stipulates that it does not include labor, but we always throw in labor anyway. Seldom do things die, and when they do it gives us the opportunity to look like heroes.
On a side note, I've been giving half-hearted thought to starting a very small, exclusive nursery that sells only highly sculptured, trained trees and shrubs, with no guarantee on any of 'em. Just as there is no possible replacement for Vermeer's Girl with a pearl earring, you can't replace a plant that is singular in shape and form.
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