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We offer a one year guarantee. Anything that dies, we replace once, at no charge. We have a written guarantee. (pm me if you'd like a copy.) We cover the price of replacement on our bid, but not the price of labor.
We actually love it when a plant or two dies, because then we can rush right out and replace it. It gives us a chance to show what great service we offer. It also gives us a chance to walk around the property and sell more work to our extremely happy customer. I call the free labor really cheap advertising!
I have even been known to call up clients up in the spring, to ask them if they have any plants they need to have replaced. It blows their minds!
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